How often do you check your email? Do you ever travel without your phone? How would you talk to your friends, check the weather, or look up directions without having it by your side? We live in a world of instant gratification. Due to advanced technology, we have the world at our fingertips and we are immediately connected to whatever and whomever we want.
See Progress, a company based out of Brighton Michigan, offers a marketing service for car repair shops called AutoWatch that allows customers to track the progress of their vehicle repairs through uploaded digital photographs. Additionally, drivers receive text, email, and Facebook notifications from the shop alerting them of repair updates. AutoWatch even lets vehicle owners share their car repair pictures with friends on Facebook. Consumers sharing positive experiences of AutoWatch will help the social media-driven company expand its business. The service also benefits shop owners by letting them focus on repairing cars and improving their marketing instead of fielding constant phone calls from customers.
Whether we like it or not, consumers ask for a lot and they want everything instantly. They want to know what is going on all of the time, and they want to share their experiences with others. What better way to do that than with products and services that cater to their needs of constant communication and instant feedback? Vehicle tracking companies such as See Progress satisfy the needs not only of consumers who want instantaneous information, but also business owners who want to please their customers.
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3 comments:
Well, sure. If you can track your pizza being made than why not track your car being fixed. I believe this is the future today. Implementing customer services such as this can be relatively cheap with automated push technology.
Car tracking can be an effective way of making sure your vehicles and their repairs are in close watch.
Car repair shops should have this service available for their clients. Receiving updates about the progress of their vehicle repairs is certainly a good idea.
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